Cancellation Policy
At Top To Tail Dog Groomers, we understand that schedules can change. However, we kindly request that clients provide sufficient notice when canceling or rescheduling appointments to ensure that we can accommodate the needs of all our clients. Please review our cancellation policy below:
1. Notice Period:
Clients are required to provide at least 48 hours' notice for any appointment changes or cancellations. This allows us to make necessary adjustments to our schedule and offer availability to other clients.
2. Cancellation Fee:
If you fail to provide the required notice and need to cancel an appointment, a cancellation fee will apply. The cancellation fee amount will depend on the circumstances, including the timing of the cancellation and the service(s) scheduled. We will communicate the specific fee, if applicable, at the time of cancellation.
3. How to Notify Us:
To cancel or reschedule an appointment, please contact us at 07842 576080.
4. Late Arrivals:
We understand that unforeseen delays can occur. If you arrive late for your appointment, please contact us as soon as possible to inform us of your expected arrival time. We will do our best to accommodate your situation, but please understand that your appointment may need to be rescheduled if it affects our ability to provide timely service to other clients.
5. No-Show Appointments:
If you fail to show up for your appointment without providing prior notice, we reserve the right to charge a no-show fee. The amount of this fee will depend on the service(s) scheduled.
6. Exceptional Circumstances:
We understand that emergencies and exceptional circumstances can sometimes prevent clients from providing notice. In such cases, please contact us as soon as possible, and we will do our best to address your situation with understanding and flexibility.
7. Changes to the Cancellation Policy:
We may update our cancellation policy periodically. Any changes will be communicated to our clients, and the latest version will be available on our website.
Please understand that our cancellation policy is in place to ensure the fair treatment of all our clients and to help us maintain efficient scheduling.
We appreciate your cooperation and understanding.
For any questions or inquiries related to our cancellation policy, please contact us at 07842 576080