Question 1

What is different about Top To Tail Dog Groomers?

Accepted Answer

What sets Top To Tail Dog Groomers apart is my unwavering commitment to providing 1:1 care for your beloved pet. Unlike many dog groomers, I don't use cages, ensuring that your dog is never left in a confined space. I approach grooming from a holistic perspective, taking into account not only their appearance but also their overall well-being. With a decade of experience, qualifications in Health and Nutrition and Oral Dental Health, you can trust me to provide the highest level of care. I use organic pet products and treat every dog as the unique individual they are; your dog is never 'just another dog.' My service is both personal and professional, reflecting my passion for delivering exceptional grooming experiences.

Question 2

How often should I my dog be groomed?

Accepted Answer

The frequency of grooming largely depends on your dog's breed, coat type, and lifestyle. In general, most dogs benefit from regular grooming every 4 to 8 weeks. Breeds with long or dense coats may require more frequent grooming, while short-haired breeds might need less frequent visits. Please feel free to call me on 07842 576080 to determine the ideal grooming schedule for your dog.

Question 3

How much does grooming cost?

Accepted Answer

When it comes to the cost of dog grooming, it's essential to understand that it's not just about trimming your dog's fur – it's a bit like going to the hairdresser! The price of grooming services covers a lot more than just a haircut. It includes the use of premium, pet-friendly products, specialised equipment, and, most importantly, the expertise and care of a trained groomer. Just as your hairdresser considers your unique hair type, a professional dog groomer takes into account your pet's breed, coat condition, and individual needs.

Question 4

What is your cancellation policy?

Accepted Answer

My cancellation policy is designed to be fair to all of my clients and to ensure that I can accommodate appointments for everyone. I understand that sometimes unexpected events can occur.

If you need to cancel or reschedule an appointment, I kindly request a minimum of 48 hours' notice. This allows me to adjust my schedule and offer the time slot to another client. For cancellations made with less than 48 hours' notice, a cancellation fee may apply. I appreciate your understanding, and I'm always here to assist with any scheduling adjustments or questions you may have.

Question 5

Do you offer any discounts or promotions?

Accepted Answer

Unfortunately, I don't offer specific discounts or promotions. However, what I do offer is a reliable, friendly, and highly personalised grooming service that genuinely cares for your dog.

Question 6

What kind of certifications or training do your groomers have?

Accepted Answer

I am a fully qualified Dog Groomer with a City and Guilds Hire qualification. I have been in the industry for 10+ years and in that time have completed a Health & Nutrition diploma, a Cert in Oral Health and Dental Care and have a First Aid Cert that gets renewed every 3 years.

Question 7

Do I need to make an appointment, or can I walk in?

Accepted Answer

I operate exclusively by appointment. Many of my clients book their appointments well in advance, and I strive to maintain a schedule that provides continuous, uninterrupted care for each dog. While I'll always do my best to accommodate last-minute requests and squeeze in your dog, I highly recommend booking in advance to ensure you secure your preferred time slot. Additionally, booking your next appointment after each session is a great way to ensure you never miss out on the grooming care your pet deserves and avoids any disappointment.

Being a one-to-one groomer means your appointment is exclusively tailored to your dog's needs. Therefore, punctuality is crucial. Please arrive on time for drop-off and pick up promptly to avoid any overlap with another client's slot. This ensures each dog receives the dedicated attention they deserve.

Question 8

How can I prepare my dog for their grooming appointment?

Accepted Answer

Preparing your dog for their grooming appointment is important to ensure their comfort. I recommend regular brushing and coat maintenance between grooming sessions to reduce the risk of matting. However, if your dog arrives with severely matted fur that's too painful to brush, I may need to clip off the matted areas to avoid distress or discomfort during the grooming process. Your pet's well-being is my top priority, and I appreciate your help in keeping their coat in good condition between appointments

I'm delighted to offer guidance on proper brushing techniques and recommend suitable brushes for your needs.

Question 9

Do you groom all dog breeds, or are there specific breeds you specialise in?

Accepted Answer

I'm proud to say that I'm qualified and experienced in grooming all dog breeds. With over 10 years of experience in the grooming industry, I've had the privilege of working with a wide variety of breeds. Whether it's a breed-specific styling, a standard grooming session, or specialised care, I'm well-equipped to meet the unique needs of every furry companion. Your dog is in capable hands, regardless of their breed, and I'm dedicated to providing exceptional grooming services to all.

Question 10

Do you offer any specialised treatments for dogs with skin or coat issues?

Accepted Answer

Absolutely, I offer specialised treatments for dogs with skin or coat issues. However, to ensure your pet receives the most appropriate care, it's essential to discuss their specific needs at the time of booking an appointment. Additionally, if you notice any changes in your dog's coat between grooming sessions, please don't hesitate to let me know. I'm here to address your dog's requirements and provide tailored solutions for their well-being.

Question 11

Are you experienced in handling nervous or anxious dogs?

Accepted Answer

Yes, I began this journey because my first dog, Hartley, experienced significant trauma during a grooming session. Witnessing his distress inspired me to create a grooming experience that is both gentle and soothing, particularly for pets with nervous or anxious dispositions. I'm dedicated to ensuring that no dog goes through unnecessary stress during their grooming appointment. If a dog is too stressed, I will stop the grooming process immediately.

Question 12

How long does a grooming session typically take?

Accepted Answer

The duration of a grooming session can vary widely and depends on several factors, including the specific treatment, your dog's breed, and the condition they're in when you bring them in. For instance, a standard grooming session may take less time than a more intricate breed-specific styling.

To provide you with an accurate estimate, I recommend discussing your dog's needs during the initial booking. This way, I can ensure I allocate the right amount of time to pamper your pet and deliver the quality care they deserve.
i will always to an face to face consutation before each groom

Question 13

Can I stay with my dog during the grooming process?

Accepted Answer

Unfortunately, I don't have the facility for owners to stay with their dogs during the grooming process. However, there are some lovely cafes in Collington and Bexhill on Sea, or you can enjoy a short 10-minute stroll to the beach nearby. I'm dedicated to providing a calm and focused grooming experience for your pet, ensuring their comfort and well-being.

While most dogs are perfectly comfortable being left for grooming, if it has been agreed, especially considering health concerns, an owner may stay during the grooming session.

Question 14

What products do you use for grooming, and are they pet-friendly?

Accepted Answer

I prioritise the well-being of your pet, and that's why I exclusively use premium, pet-friendly grooming products, including trusted brands like Pawganic. My selection of shampoos, conditioners, and other grooming supplies is thoughtfully chosen to ensure they are safe and suitable for your dog. You can rest assured that the products I use are not only effective but also gentle and kind to your pet's skin and coat, leaving them looking and feeling their best after each grooming session

Question 15

Can you groom puppies, and at what age is it appropriate to start?

Accepted Answer

Yes, I do groom puppies! The age at which it's appropriate to start grooming can vary, but I offer a special puppy package designed to introduce your young dog to grooming gradually. Some puppies take to it naturally, while others may be a bit nervous from the beginning. I highly recommend booking this service to ensure they become comfortable with grooming for their future sessions.

If you're unsure or have any questions, please don't hesitate to contact me. It's a crucial step in your dog's development and can significantly impact their grooming experiences throughout their life.

Question 16

How do you handle aggressive dogs or those with behavioural issues?

Accepted Answer

My approach to handling dogs with behavioral issues is based on ensuring the safety and well-being of both the pet and the groomer. While I'm open to discussing any behavioural concerns prior to an appointment, it's essential to note that I will not groom dogs with a history of aggression, especially those known for biting. The safety of your dog and myself is of utmost importance, and I appreciate your understanding in this matter.

Question 17

How often should I have my dog's nails trimmed?

Accepted Answer

The frequency of nail trimming can vary from dog to dog. In general, nails should be trimmed every 3-4 weeks. However, it can depend on your dog's activity level and the surfaces they walk on.

During your grooming appointment, I can include nail trimming as part of the service. If you're unsure about how to do it correctly at home, I'd be more than happy to show you the proper technique and provide guidance. Regular nail maintenance is crucial for your pet's comfort and health, so feel free to ask if you have any questions or concerns.

Question 18

What additional services do you offer, such as teeth cleaning or anal gland expression?

Accepted Answer

Yes, I do offer teeth cleaning as an additional service. Maintaining your dog's dental health is essential for their overall well-being, and I can include this as part of your grooming appointment.

I don't provide anal gland expression services. This should be handled by a veterinarian to ensure it's done safely and appropriately. If you have any questions about these or other services, please feel free to ask, and I'll be happy to assist.

Question 19

What safety measures do you have in place to ensure the well-being of the dogs in your care?

Accepted Answer

The safety and well-being of the dogs in my care are my top priorities. I maintain a safe and comfortable environment in which every pet can feel relaxed during their grooming session.
 
I take several precautions, including gentle handling techniques, well-maintained grooming equipment, and a close eye on each dog's condition throughout the process. Additionally, my garden is securely fenced with a locked gate, ensuring that access is only openable by myself, thus providing an extra layer of safety and security for your dog. Rest assured, your pet is in caring and capable hands.

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